Thank you for shopping with YOUR JAPAN. This Shipping & Delivery Policy explains how and when your orders are processed, shipped, and delivered when purchasing from www.itsyourjapan.com.
1. Order Processing Time
Orders are typically processed and fulfilled within 2–7 business days. When your order has been shipped, you’ll receive an email confirmation with a tracking number.
Please note that processing times are separate from shipping times and may vary depending on product type, order volume, and destination.
2. Estimated Shipping Times
Estimated delivery time depends on your location and the nearest fulfillment facility.
Typical delivery estimates (after fulfillment) are:
Region Estimated Delivery Time
United States 3–7 business days
Canada 5–10 business days
Europe 5–10 business days
Asia-Pacific 7–15 business days
Rest of World 10–20 business days
These are average estimates and may vary due to seasonal demand, customs processing, or carrier delays.
3. Shipping Costs
Shipping rates are calculated automatically at checkout based on your delivery location and order weight. You will see the total shipping cost before completing your purchase.
In some cases, multiple items in one order may arrive in separate packages, depending on where they are produced and shipped from.
4. Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties once the package reaches your destination country. These charges are the responsibility of the customer and vary depending on your local regulations. YOUR JAPAN is not responsible for delays or additional fees caused by customs clearance.
5. Tracking & Delivery Confirmation
Once your order ships, you’ll receive a tracking link via email.
Please allow up to 48 hours for tracking updates to appear after shipment.
If your package appears delayed or lost in transit, contact us at info@itsyourjapan.com. We’ll assist you in coordinating with the shipping carrier to investigate the issue.
6. Lost, Delayed, or Returned Packages
If your package is returned due to an incorrect or incomplete address, or if it is unclaimed, we can resend it once a correct address is confirmed. Additional shipping fees may apply.
YOUR JAPAN is not responsible for packages lost or delayed due to carrier errors or circumstances beyond our control, but we’ll do our best to help resolve the issue.
7. Partial Shipments
Some items may be produced and shipped from different facilities.
In this case, products from the same order might arrive separately.
You will receive a tracking email for each shipment.
8. Contact Us
For any questions about your order, shipping times, or delivery issues, please contact our support team: info@itsyourjapan.com